PRIVACY POLICY FOR HELLCITY PRODUCTIONS LLC

Last Updated: July 21st, 2026
Effective Date: July 21st, 2026

1. INTRODUCTION

This Privacy Policy explains how HellCity Productions LLC collects, uses, and protects your personal information when you purchase tickets or interact with our services. We are committed to transparency about your data.

2. INFORMATION WE COLLECT

Category

Examples

Purpose

Personal Identifiers

Name, email address, phone number, billing address

Process orders, send event updates, customer service

Payment Information

Credit/debit card details (processed by Stripe, not stored by us)

Process payments securely via Stripe’s PCI-compliant gateway

Transaction Data

Purchase history, ticket types, amounts paid

Order fulfillment, analytics, fraud prevention

Device & Usage Data

IP address, browser type, cookies

Website security, analytics, user experience optimization

Communication Preferences

Email opt-ins, text message subscriptions

Send relevant notifications (opt-out available anytime)

3. HOW WE USE YOUR DATA

We use your information for:

  • Processing ticket purchases and issuing receipts
  • Sending order confirmations, event reminders, and changes
  • Responding to customer service inquiries
  • Preventing fraud and unauthorized transactions
  • Analyzing website traffic to improve our services
  • Sending marketing communications (only when you’ve opted in)

4. THIRD-PARTY SERVICE PROVIDERS

We share data with trusted partners who help operate our business:

Service Provider

What They Receive

Their Use

WooCommerce

Order details, customer info

E-commerce platform operations

Tickera

Ticket purchaser names, contact info, seat assignments

Ticket generation, check-in management, attendee tracking

Stripe

Payment card details (full card data never touches our servers)

Secure payment processing, fraud detection

WordPress

Cookies, session data

Website functionality and analytics

Each provider has its own privacy policy. We select partners that comply with applicable data protection standards.

5. COOKIES & TRACKING

Our WordPress site uses cookies for:

  • Session management (keeping you logged in during checkout)
  • Shopping cart persistence
  • Analytics (understanding how visitors use our site)
  • Security (detecting suspicious activity)

You can disable cookies in your browser settings, though this may affect checkout functionality.

6. DATA RETENTION

We retain your data for the following periods:

  • Transaction records: 7 years (for tax and accounting requirements under Texas law)
  • Marketing contacts: Until you unsubscribe or request deletion
  • Inactive accounts: 3 years after last interaction, then anonymized or deleted
  • Legal requirements: Longer if required by law or ongoing litigation

7. DATA SECURITY

We implement reasonable safeguards including:

  • SSL encryption for all website transmissions
  • PCI-DSS compliance through Stripe for payment processing
  • Limited employee access to personal data
  • Regular security updates to WordPress, WooCommerce, and Tickera installations

However, no internet transmission is 100% secure. We cannot guarantee absolute security.

8. YOUR RIGHTS

Under Texas and applicable federal laws, you may:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (with exceptions for legal obligations)
  • Opt out of marketing communications
  • Withdraw consent for text messages at any time (reply STOP)
  • File a complaint with the Texas Attorney General’s Consumer Protection Division

To exercise these rights, email hellcityproductionstx@gmail.com with “Privacy Request” in the subject line. We will respond within 30 days.

9. TEXAS-SPECIFIC PROVISIONS

  • Texas Privacy Control Act: Texas residents may request disclosure of third-party sharing categories annually
  • Telemarketing Sales Rule: Text message consent is voluntary, not required for purchase
  • Deceptive Trade Practices: We comply with the Texas Deceptive Trade Practices—Consumer Protection Act

10. CHILDREN’S PRIVACY

Our services are not intended for individuals under 13 years old. We do not knowingly collect personal information from children under 13. Parents who believe we hold their child’s data should contact us immediately for deletion.

11. INTERNATIONAL TRANSFERS

If you are outside the United States, your data may be transferred to servers located in the U.S. By using our services, you consent to such transfers under applicable privacy laws.

12. POLICY UPDATES

We may update this Privacy Policy as our business or legal requirements change. The updated version will include a revised “Last Updated” date. Significant changes will be communicated via email or site notice.

13. CONTACT US

Questions about this Privacy Policy? Reach us at:

HellCity Productions LLC
San Marcos, Texas
Email: hellcityproductionstx@gmail.com
Website: https://hellcityproductions.com

For privacy complaints, you may also contact:
Texas Attorney General Office
Consumer Protection Division
(800) 621-0508
https://www.texasattorneygeneral.gov/consumer-protection